Account
Can I use the app without registering an account?
No. An account is required to use this app.
How do I register an account?
You can sign up with a standard email address or use social login for quick registration and sign-in.
I can’t sign in. What should I check?
Please verify the following:
- Email and password are correct (watch for typos and letter case).
- If you forgot your password, use “Forgot password?” on the sign-in screen.
- If you use social login, make sure you use the same method as when you registered.
If it still fails, contact us from “Contact” in the app or via our support form.
I forgot my password.
Tap “Forgot password?” on the sign-in screen and enter your registered email. Follow the reset email to set a new password.
How do I change my password?
Open “Forgot password?” from the sign-in screen and complete the reset flow.
How can I see my user ID or registered email?
Open the “My Page” tab in the bottom bar, tap “Account”, then check “Profile” at the top.
Can I change my registered email address?
No. The registered email address cannot be changed.
How do I sign out?
Open “My Page” in the bottom bar and tap “Sign out” at the bottom. Your data remains on the server; sign in again anytime.
How do I delete my account?
From “My Page”, open “Account”, then choose “Delete account” and confirm in the dialog.
Device (other common questions)
How do I check the app version?
Open “My Page” and check “Version”.
Which devices are supported?
Supported devices are Android smartphones that meet these conditions:
- Android 12.0 or later (recommended)
- Phone form factor (tablets are not supported)
- Stock OS from the manufacturer (rooted devices or custom ROMs are not supported)
I’m switching phones. How do I move my data?
Your account works on a new device after you sign in. Videos stored only locally are not moved automatically. Videos already uploaded to the cloud can be viewed or downloaded after you sign in on the new device. Back up anything important before you switch devices.
Recording / settings / how to use
How do I record?
Tap the camera icon in the bottom bar, choose a mode, and start recording.
- Manual: Tap the shutter to start recording.
- Auto: Person detection or golf swing detection starts recording when conditions are met.
What is automatic recording?
Automatic modes detect a person or pose and start/stop recording for you. You can set trailing margin after detection stops. You can still stop recording manually while in auto mode.
Which poses are supported?
Golf swing positions are supported. In pose mode, address position detection can trigger recording.
Which camera angles are supported?
Front (facing the player) and rear (from behind the player toward the target). Recording from directly behind the player’s back toward the target line is not supported.
Can left-handed players use the app?
Yes.
Can I change video quality?
Yes. Choose resolution and frame rate in settings. Actual frame rate may be lower depending on device performance.
What is the stop delay in automatic recording?
You can set how many seconds to keep recording after the app detects that recording should stop, adding margin at the end of the clip.
My recording doesn’t appear in the library.
Videos shorter than two seconds are not saved. Record at least two seconds.
Can I play videos in other apps?
Yes. Files are stored on the device and can be opened with gallery or photo apps such as Google Photos.
Can I adjust volume in the app?
No in-app volume control. Use your device volume.
I deleted a video in the app but it’s still in storage.
In-app deletion may move items to the app trash without removing the file from the device gallery. Delete from the gallery if you need it fully removed. For cloud copies, delete from the cloud section in the app.
Cloud, sharing, and paid plans
What does cloud storage mean?
It backs up videos to MotionClip cloud storage so you can restore after a device change and save local space. Limits depend on your plan.
How do I upload or back up videos?
- Auto upload: turn on “Auto upload” so new album items upload to the cloud.
- Manual: select a video and tap Upload.
Is there a limit on cloud videos?
Yes, by plan:
- Free: up to 20
- Basic: up to 200
- Pro: up to 1,000
Delete cloud items or upgrade if you hit the cap.
Can I share videos with others?
Use shared albums. Issue a link or QR code from the album menu. Viewers can use a browser without installing the app. Viewing period depends on your plan (e.g., 7 days on the free plan).
How do I cancel a subscription?
Uninstalling the app does not cancel billing. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → MotionClip → Cancel.
What happens to my cloud videos if I downgrade?
If you exceed the new limit, uploads may be blocked. After a 7-day grace period, excess cloud videos may be deleted starting with the oldest. Download anything you need to your device first.
Contact and support
How can I ask a question?
Please use the contact form on this site. We do not provide telephone support.
Support hours
Weekdays 9:00–18:00 (Japan time).
We are closed on weekends, public holidays, and company holidays.
We usually reply within 2–3 business days for messages received during business hours.
I’m not receiving email from you.
- Check spam or promotions folders.
- Confirm your address is correct.
- If you filter by domain, allow mail from our domain.
- Wait and try again in case of temporary mail delays.
If it still fails, contact support again.